Welcome to In The Loop
These Terms of Service ("Terms") govern your use of In The Loop, a care coordination service operated by Pretty Good Software LLC ("we," "us," or "our"). By creating an account or using our service, you agree to these Terms.
Service Description
In The Loop is a platform that helps users coordinate care for others. Our service enables you to:
- Create and manage care plans for people you care for
- Share care information with other caregivers you invite
- Track medications, appointments, documents, and other care-related information
- Communicate with other caregivers through secure messaging
Our service is designed to support caregiving activities and coordination, whether you are a family member, friend, community member, or professional caregiver.
Account Registration
To use In The Loop, you must:
- Be at least 18 years old
- Provide accurate and complete registration information
- Maintain the security of your account credentials
- Notify us immediately of any unauthorized use of your account
You are responsible for all activity that occurs under your account.
Acceptable Use
You agree to use In The Loop only for lawful purposes and in accordance with these Terms. You agree NOT to:
- Use the service for any illegal purpose or to violate any laws
- Share content that is harmful, threatening, abusive, or harassing
- Attempt to access other users' accounts or data without authorization
- Upload viruses, malware, or other malicious code
- Interfere with or disrupt the service or servers
- Use the service to send spam or unsolicited communications
- Collect user information without consent
- Use the service in a way that could harm care recipients or other users
User Content
Ownership: You retain ownership of all content you create or upload to In The Loop, including care plans, notes, documents, and messages ("User Content").
License: By using our service, you grant us a limited license to store, display, and transmit your User Content solely to provide the service to you and the users you authorize.
Responsibility: You are responsible for the accuracy and legality of the User Content you provide. You represent that you have the right to share any information you upload about care recipients and that sharing such information does not violate their privacy rights or any applicable laws.
Shared Access and Invitations
When you invite others to access a care plan:
- You are responsible for ensuring invited users are appropriate to receive the shared information
- You can control access levels through groups and permissions
- You can revoke access at any time
- Other authorized users may add content to shared care plans
Privacy
Your privacy is important to us. Please review our Privacy Policy, which explains how we collect, use, and protect your information. By using our service, you also agree to our Privacy Policy.
Third-Party Services
Our service may integrate with or link to third-party services (such as calendar applications or document storage). These services have their own terms and privacy policies, and we are not responsible for their practices. Your use of third-party services is at your own risk.
Service Availability
We strive to maintain reliable service, but we do not guarantee uninterrupted access. We may:
- Perform maintenance that temporarily affects service availability
- Modify or discontinue features with reasonable notice
- Suspend accounts that violate these Terms
Disclaimer of Warranties
IN THE LOOP IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. We do not warrant that:
- The service will meet your specific requirements
- The service will be uninterrupted, timely, secure, or error-free
- Any information provided through the service is accurate or reliable
Not Medical Advice
In The Loop is not a healthcare provider and does not provide medical advice. The service is a coordination tool only. Information stored in the service should not be relied upon for medical decisions. Always consult qualified healthcare providers for medical advice, diagnosis, or treatment.
Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, PRETTY GOOD SOFTWARE LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:
- Loss of data or content
- Loss of profits or revenue
- Personal injury or property damage
- Any damages arising from your use or inability to use the service
OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE MONTHS PRECEDING THE CLAIM, OR $100, WHICHEVER IS GREATER.
Indemnification
You agree to indemnify and hold harmless Pretty Good Software LLC and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from:
- Your use of the service
- Your violation of these Terms
- Your violation of any third-party rights
- Content you provide through the service
Termination
By You: You may terminate your account at any time by contacting us. Upon termination, we will delete your data in accordance with our Privacy Policy.
By Us: We may suspend or terminate your account if you violate these Terms or engage in conduct that could harm other users or the service. We will provide notice when possible.
Governing Law
These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles. Any disputes shall be resolved in the courts located in Delaware, and you consent to personal jurisdiction in those courts.
Changes to Terms
We may update these Terms from time to time. We will notify you of material changes by email or through the service. Your continued use after changes take effect constitutes acceptance of the new Terms. If you do not agree to the changes, you must stop using the service.
General Provisions
- Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the service.
- Severability: If any provision is found unenforceable, the remaining provisions will continue in effect.
- No Waiver: Our failure to enforce any right or provision does not constitute a waiver of that right.
- Assignment: You may not assign your rights under these Terms without our consent. We may assign our rights at any time.
Contact Us
If you have questions about these Terms, please contact us at:
Email: legal@intheloop.care
Address: In The Loop, Pretty Good Software LLC